Information Technology Services

How Do I?

Wireless

Our wireless networks consist of the following:

  • AMDSB-SECURE - this network is for both AMDSB owned and personal devices. Our systems will automatically determine if this device is board owned and apply necessary security.
  • AMDSB-GUEST - this network is for external guest users who are Not AMDSB Staff or Students.

The new AMDSB-SECURE network may have compatibility issues with some older personal devices.
In this case you will need to join the AMDSB-GUEST.

AMDSB-IOS and AMDSB-CHROME are for AMDSB owned devices only!

As a result of privacy features present in all contemporary Wi-Fi devices, it's not feasible for us to retain your login credentials. Consequently, you might encounter repeated prompts to log in to the Wi-Fi system.

One solution is to disable your private Wi-Fi settings:

IOS

iPhone, iPad, or iPod touch
  1. Open Settings app
  2. Select Wi-Fi
  3. Select the information button next to a network
  4. Disable Private Address

Apple Watch

  1. Open Settings app
  2. Select Wi-Fi
  3. Select the network name
  4. Disable Private Address

Android

Randomized MAC address is configured for each network:
  1. Open Settings app
  2. Select Network & Internet
  3. Select Wi-Fi
  4. Select the network to configure
  5. Select Advanced
  6. Select Privacy
  7. Disable Randomized MAC

macOS

Using Mac OS Sequoia or later
  1. Choose Apple Menu > System Settings
  2. Select Wi-Fi in the sidebar
  3. Click the Details button or More info button next to the network name.
  4. From the menu next to Private Wi-Fi Address, choose Off

Windows

Randomized MAC address is configured for each network:
  1. Select Settings
  2. Network & Internet
  3. Wi-Fi
  4. Manage known networks
  5. Select a network
  6. Select Properties
  7. Disable "Use random hardware addresses for this network"

AMDSB-SECURE

  1. Connect to the AMDSB-Secure Wi-fi on your Android device. image of wi-fi screen to connect to amdsb-secure
  2. Enter your Avon Maitland Username (firstname.lastname) or full email address ending in @ed.amdsb.ca & your password. Ensure Auto-reconnect is turned on. image of entering credentials into AMDSB-SECURE wi-fi network
  3. Tap on CA cetificate and choose the Don't Validate option. image of tapping CA cetificate and the Don't validate option

  1. Connect to AMDSB-Secure and enter Username and password
    firstname.lastname or full email address ending in @ed.amdsb.ca accepted.
    iamge of wi-fi screen to connect to amdsb-secure
  2. If prompted to trust a certificate, please click Trust image of trusting certificate

  1. Connect to AMDSB-Secure and enter Username and password
    firstname.lastname or full email address ending in @ed.amdsb.ca accepted.

    Make sure Use my windows user account is unchecked if using a PERSONAL windows device.

    iamge of wi-fi screen to connect to amdsb-secure
  2. Click Connect when prompted a second time! image of trusting certificate

  1. Connect to AMDSB-Secure which you will be promoted for your Active Directory login (firstname.lastname & password).
  2. When a prompt is presented, accept our Certificate.
    You must always choose Always Trust and click Continue image of trusting certificate Mac based devices will then prompt you for a second username and password after clicking Continue.
    You will then need to enter your Local Mac Administrator Username & Password.

  1. Click on the wireless Logo located on the Bottom right corner. image wireless logo
  2. Click on the wireless logo (located above the Not connected)
    You must always choose Always Trust and click Continue image of wireless modal on chromebook
  3. Next Select your preferred network (AMDSB-Secure) image of network's available
  4. Configure as follows:
    • EAP Method - PEAP
    • EAP Phase 2 Authentication - MSCHAPv2
    • Server CA Certificate - Do not check.
    • Identity – Your AMDSB Active Directory Username (firstname.lastname)
    • Password – Your AMDSB Active Directory Password
    • Anonymous Identity - not required - leave blank.

  1. Click on the wireless Logo located on the Bottom right corner. image wireless logo
  2. Click on the wireless logo (located above the Not connected)
    You must always choose Always Trust and click Continue image of wireless modal on chromebook
  3. Next Select your preferred network (AMDSB-Secure) image of network's available
  4. Configure as follows:
    • EAP Method - PEAP
    • EAP Phase 2 Authentication - MSCHAPv2
    • Server CA Certificate - Do not check.
    • Identity – Your AMDSB Active Directory Username (firstname.lastname)
    • Password – Your AMDSB Active Directory Password
    • Anonymous Identity - not required - leave blank.

AMDSB-GUEST

  1. After connecting to AMDSB-GUEST Wi-Fi you will be prompted to enter a sponsor email.
    Any sponsor email ending in @ed.amdsb.ca and your email address (AMDSB or Personal email accepted) image wireless logo
  2. Next the Sponsor will receive an email and be asked to accept your wi-fi access request (below screenshot).
    The Sponsor will need to click here to allow access. image of wireless modal on chromebook
  3. As soon as the Sponsor allows access the Orange Login button at the bottom will become enabled so you can click on this button. image of network's available

Duo - MFA

The Duo Mobile app is only supported on devices that are running Android 10+ and iOS 14+.

To check if your phone supports Duo Mobile, search for the app in the Apple App Store or Google Play Store and try to install it.

If you do not see, or cannot install the app, your phone is not compatible. Some iPhones may be prompted to install an older version of the app and should do that if asked.

NOTE: If you have requested a hardware token, please ignore these steps.

If your cell phone does not support Duo Mobile, please submit a TOPDesk ticket under “Submit a Ticket > MFA > Cannot Use Duo Mobile App” and ignore the enrollment email.

  1. Open Settings app on Android device.
    2. android wifi settings 1
  2. Tap Connections
    3. contuation of android wifi settings 2
  3. Tap Wi-Fi
    4. contuation of android wifi settings 3
  4. Tap the settings gear icon
    5. contuation of android wifi settings 4
  5. Tap "Phone MAC"
    6. contuation of android wifi settings 5

The Duo Mobile app is only supported on devices that are running Android 10+ and iOS 14+.

To check if your phone supports Duo Mobile, search for the app in the Apple App Store or Google Play Store and try to install it.

If you do not see, or cannot install the app, your phone is not compatible. Some iPhones may be prompted to install an older version of the app and should do that if asked.

NOTE: If you have requested a hardware token, please ignore these steps.

If your cell phone does not support Duo Mobile, please submit a TOPDesk ticket under “Submit a Ticket > MFA > Cannot Use Duo Mobile App” and ignore the enrollment email.

  1. Open Settings app on Android device.
    2. android wifi settings 1
  2. Tap Connections
    3. contuation of android wifi settings 2
  3. Tap Wi-Fi
    4. contuation of android wifi settings 3
  4. Tap the settings gear icon
    5. contuation of android wifi settings 4
  5. Tap "Phone MAC"
    6. contuation of android wifi settings 5

Avon Maitland District School Board

Self Service Password Reset (SSPR)
and
Multi-Factor Authentication (MFA)
If you have trouble changing your password or with multi-factor authentication, please contact the Learning Resource Centre.

Click HERE to Change your current (known) Password. Click HERE to Register for Self Service Password Reset. Click HERE to Reset your Password if you have forgotten it. Click HERE to Change and Manage your O365 Security Info.

To be continued with additional content

For now, please refer to the IT Resources Sharepoint Library.